Do you offer a free plan?
Yes. You always start with a free PERSONAL plan which allows you to have 2 active user, unlimited viewers and allows you to work on 3 active projects at the same time.
What is a “Viewer”?
Viewer is a user with read-only privileges. This means she can view project data on backlog or taskboard if she is a project team member, but cannot add or modify any content in tinyPM. Those accounts do not use your plan limits, so you can have them as many as you need. They are great to allow all the stakeholders to see what is going on. We love transparency in agile projects.
How big my team can be?
Depending on your plan you get limited number of user accounts that can add and modify content in tinyPM. Those will be your product owners providing you with new stories, developers updating their tasks statues, etc. But you can have also stakeholders who just want to be in touch with the project details. They will be viewers (take a look at previous question) and you there is no limit on those accounts. They are also free in each plan.
How to choose a proper plan?
You need to count team members that will be modifying the content in tinyPM (adding stories, working on tasks, writing docs in wiki, etc.). You don’t need to plan too much ahead. If your team now consists of 9 people and you expect to grow to 15 within a few months choose BASIC plan. You can upgrade to PLUS whenever you need.
Can I upgrade my plan later?
Yes. You can upgrade your plan at any time. We will charge you only for the period that you actually use with a new plan.
What if we finish a project? Can it be archived?
This is similar to active users. You can deactivate project that is no longer in progress. This will allow you to free space for other projects in smaller plans where the number of active projects is limited.
What kind of support do you offer?
We provide e-mail support. We guarantee that we will get back to you within 48 hours, but we have never waited so damn long. We answer every e-mail. If this is required we will discuss together the proper way of helping you (like Skype call or some web-meeting with screen sharing). We will just do our best to help you out.